Terms of Trade

1. General

These Terms of Trade (the "Terms") govern all quotations issued and all orders accepted by RASS Packaging L.L.C ("the Seller") for the manufacture and supply of paper packaging products (the "Goods") to business customers ("the Buyer"). By placing an order, the Buyer accepts these Terms to the exclusion of any conflicting terms in the Buyer's own documents, unless expressly agreed in writing by the Seller.

2. Quotations and Orders

• Quotations are valid for thirty (30) days from the date of issue unless stated otherwise, and are subject to confirmation at the time of order in light of prevailing raw material prices.
• A contract is formed only when the Seller issues a written order confirmation (including by email).
• Orders for custom-printed or custom-sized Goods cannot be cancelled or varied once production materials (printing plates, tooling) have been prepared or production has commenced, except with the Seller's written consent and against payment of costs incurred.

3. Prices and Payment

• Prices are quoted in UAE Dirhams (AED) unless otherwise stated and are exclusive of VAT, which will be added at the applicable rate under UAE Federal Decree-Law No. 8 of 2017.
• Unless otherwise agreed in writing, payment terms are as stated in the order confirmation. The Seller may require an advance payment for first orders and custom production.
• Late payments may incur financing charges as permitted under applicable UAE law, and the Seller may suspend further production or deliveries until overdue amounts are settled.

4. Quantity and Production Tolerances

In line with international packaging industry practice, deliveries may vary from the ordered quantity by up to ten percent (±10%), and the quantity actually delivered will be invoiced. Reasonable variations in paper shade, grammage, and print color consistent with commercial printing standards do not constitute a defect.

5. Buyer's Artwork and Intellectual Property

• The Buyer warrants that all artwork, logos, and branding supplied for printing do not infringe any third party's intellectual property rights, and shall indemnify the Seller against claims arising from such infringement.
• Printing plates and tooling produced by the Seller remain the Seller's property unless separately purchased, even where a plate charge has been invoiced.
• Artwork approval by the Buyer (including digital proofs) is binding; the Seller is not liable for errors approved by the Buyer.

6. Delivery and Risk

• Delivery dates are given in good faith and are estimates. The Seller shall not be liable for losses arising from delay unless the delay results from the Seller's gross negligence.
• Unless otherwise agreed, delivery terms are interpreted in accordance with Incoterms® 2020 as specified in the order confirmation.
• Risk in the Goods passes to the Buyer upon delivery; title passes upon receipt of full payment.

7. Inspection and Claims

The Buyer shall inspect the Goods upon delivery. Claims for visible defects or shortfall must be notified in writing within seven (7) days of delivery; claims for hidden defects within fourteen (14) days of discovery and no later than three (3) months from delivery. Goods subject to a claim must be preserved for the Seller's inspection. The Seller's liability for defective Goods is limited, at its option, to replacement of the defective Goods or credit of the invoiced value thereof.

8. Limitation of Liability

To the maximum extent permitted by UAE law, the Seller's total liability arising out of or in connection with any order shall not exceed the invoiced value of that order, and the Seller shall not be liable for indirect or consequential losses, including loss of profit, business, or goodwill. Nothing in these Terms excludes liability that cannot be excluded under UAE law.

9. Force Majeure

The Seller is not liable for failure or delay in performance caused by events beyond its reasonable control, including raw material shortages, power interruptions, transport disruptions, governmental actions, epidemics, or other events of force majeure recognized under UAE law. Where such an event continues for more than sixty (60) days, either party may cancel the affected order without liability, save for payment for Goods already produced.

10. Governing Law and Jurisdiction

These Terms and all contracts formed under them are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Sharjah as applicable. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of the Emirate of Sharjah, United Arab Emirates.

11. Contact

RASS Packaging L.L.C
Sharjah, United Arab Emirates
Email: sales@rasspack.com